Installing Windows 10 Creators Update prevents all Version 6 software from launching.
AFFECTED SOFTWARE
- Lobby Track, version 6 - all editions
- ID Flow, version 6 - all editions
- Asset Track, version 6 - all editions
- Event Track, version 6 - all editions
- Label Flow, version 6 - all editions
- Member Track, version 6 - all editions
- School Track, version 6 - all editions
- Time Track, version 6 - all editions
SOLUTIONS
The current recommendation for all customers is to uninstall the Windows 10 Creators Update. Once the update is uninstalled, the Version 6 software resumes functioning for most customers. At that point in time, we recommend deactivating your Version 6 software in order to install it on a Windows 7 machine.
Note, this error does not occur in Jolly Technologies software Version 7 or 8. If uninstalling the Windows 10 Creators Update does not correct the software issue or if you are unable to do so, upgrading to the latest version corrects this issue for all customers.
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